Republic of Ireland

TERMS & CONDITIONS

  • If you are purchasing goods from United Drug Distributors, our terms and conditions of sale apply.
  • If United Drug Distributors are purchasing goods or services from you, our terms and conditions of purchase apply.

Our Business

United Drug Distribution manages outsourced activities on behalf of the healthcare manufacturer. Our core focus is in the areas of storage, order processing, distribution, commercial support and value added services.

Our Mission

Our mission is to manage prescribed activities for healthcare manufacturers through appropriate and innovative value-added solutions that contribute to the mutual success of our businesses. Maintaining and developing a strong team of people who delight in being part of a growing, ambitious business and in providing excellence is the key to our continued success.

Our Strategy

 

Our strategy is to retain and attract new business by being the best provider of outsourced distribution, business administration, sales and marketing and other related services to the market. Our innovative culture means we are continuously developing new services that result in new revenue streams making us even more attractive to potential Principals and retaining our competitive edge.

Quality Focus

Investment in quality standards such as ISO 9001:2008, cold chain maintenance, IMB approved premises and Good Distribution Practice (GDP) is critical to our business and an area with a key competitive advantage for United Drug.

The Main Principle - Professionalism

We recruit the best people in order to plan, implement and manage our Principals business to the highest possible standards. In our business, professionalism is not just about the service we provide but also about the people who provide that service.

Innovation & Continuous Development

United Drug have invested heavily in advanced I.T. systems to better manage our business and to provide accurate, timely and flexible data to our Principals. We benchmark our performance against "best in class" and feed this performance data back to our Principals.

Ownership

Responsibility for our actions, relationships built on trust and true partnerships are the cornerstones of our service. The highest standards of performances are expected at all times. We take ownership of our Principals outsourced activities and manage them as if they were managing these activities themselves.

Tree of Birds 

Communication & Teamwork

Regular, formal and informal contact with our Principals and customers ensures transparency and creates an ethos of teamwork and openness in the client / service relationship.

Quality Policy

It is the policy of United Drug to provide a service to our customers and clients that meets or exceeds their legitimate expectations and our commitments to them, while maintaining the high standard of compliance with current regulatory requirements.

This is achieved through a focus on customer and patient needs. Development, training and consistent improvement of our people, processes and practices, along with investment in systems, are driven by such needs.

We continuously communicate our business's mission with staff to allow them to grow along with the company. A comprehensive measurement system is used to ensure continuous improvement of people, processes and practice.

United Drug senior management and all employees of United Drug are collectively committed to this policy.

Facilities

United Drug Distribution operate from a state of the art, IMB approved, purpose built facility in Citywest, Dublin. The site is approximately six hectares in area and comprises of two separate warehouses of 6,700 sq m for United Drug Wholesale (Magna 1) and 19,000 sq m for United Drug Distribution (Magna 2). There is a combined office area of approx. 7,700 sq m.

Account Management

In order to understand our Principals' business requirements and needs it is important that we build and maintain strong relationships. At United Drug we appoint Key Account Managers who are responsible for working with our Principals to identify opportunities for, and challenges facing each of our individual Principal's businesses.

  • Inventory Management/Supply Chain integrity
  • Product Launches
  • Project Management
  • Monitoring performance & cost
  • KPI/Service Level Reporting
  • Recall Management
  • Development and enhancement of service offering
  • Conduit for issue resolution

Information Services 

PARIS (Provision of Analytical Reporting and Information Services)

United drug operate a Management Information System called PARIS which allows full access to all stock and sales information. PARIS is a web-enabled tool which facilitates remote access to information by approved users through the Internet. The system is a data-mining tool which works by diving into the customer and stock information and allowing this to be reported in either a pre-formatted model or on an ad hoc basis.


United Drug Distribution Services

Full Service OfferingThird Party LogisticsDirect to PharmacyNational Cold Chain
Storage OnlyBespoke SolutionsPan European Models 

Full Service Offering

Sometimes referred to as "Order to cash" our Full Service Offering refers to the business process of receiving and processing customer sales on behalf of our clients.

We receive orders from our clients' customers through various methods, such as phone, e-mail, internet, EDI or fax. The orders are then fulfilled, and an invoice is generated upon completion. We agree to pay our clients for sales on a set day, regardless of whether or not we have been paid by the client's customer.

  • Integrated operations
  • Warehousing
  • Transport services
  • Various value-added services
  • Reporting Tools via Partner Portal
  • Order entry (creation of order/booking of order )
  • Order Fulfilment
  • Distribution
  • Invoicing
  • Customer payments/collection
  • Credit Control

Third Party Logistics

Our Third-party logistics offers integrated operations support combined with warehousing and transport services that can be scaled and customised to our clients' needs. We work closely with our clients to ensure the optimum support based on market conditions and delivery service requirements for their products and materials.

  • Integrated operations
  • Warehousing
  • Transport services
  • Various value-added services
  • Reporting Tools via Partner Portal

Storage Only

United Drug Distribution Bulk ScaleIn United Drug Distribution we treat your stock with vigilance and care as if it were our own. Through our portal our clients have full visibility on stockholding and transactional data which ensures our clients always have the ability make timely and accurate decisions.

Strategically located close to the M50 motorway, our fully licensed facilities provide unrivalled levels of regulatory compliance together with the unique security standards associated with the storage of Pharmaceutical products.


Direct to Pharmacy

United Drug Distributors employ a wholly owned fleet of dual chamber temperature controlled vehicles delivering to over 1,700 retail pharmacies each month. We have a dedicated customer services team taking over 200 orders per day with a 99.98% service level. Our DTP services can also be characterised to meet Principals needs, for example Principals own invoices or dispatch paperwork can be used when sending out orders. All distribution, operations and customer services staff are fully trained to meet client standards.


Bespoke Arrangements

We are happy to meet with both existing and potential clients to review business opportunities and to develop a model that best meets the requirements of your business. To date, we have implemented a large number of bespoke models to suit the fast paced nature of today's environment.


National Cold Chain

National Cold ChainWe provide a dedicated service to the Heath Service Executive incorporating logistics and customer services functions. We provide cold chain deliveries of vaccines to over 2,500 sites including GPs, HSE sites, Public Hospitals, Occupational Health sites, Private Hospitals, Retail Pharmacies, Nursing Homes, Prisons and Colleges. All our storage locations and vehicles are maintained and monitored under validated cold chain conditions. We operate as per agreed SOPs for stock receipts, picking, packing, transportation and delivery of products. All staff receive comprehensive training which is updated annually or when changes occur.