ARC in Action: United Drug’s Claims Tool Making Waves in Irish Pharmacy
We're proud to see United Drug’s ARC claims tool making headlines in the latest edition of Irish Pharmacy News, thanks to a powerful article written by Sarah Gilson, Dispensary Support Manager at Adrian Dunne Pharmacies.
Sarah, who brings over 25 years of experience in pharmacy, shared her team’s real-world experience with ARC, and how it has transformed the way their group of 13 pharmacies manages claims, reclaims and rejections.
Key Highlights from the Article
• Real-time claims support at the point of dispensing: ARC integrates seamlessly with the pharmacy’s dispensing system, proactively flagging claim issues before submission, significantly reducing unnecessary rejections.
• Smarter reclaim management: ARC goes beyond the current claim to analyse historical payment data, flag rejected or unpaid claims, and log action steps — turning lost revenue into regained value.
• Simplifying admin: From High Tech claim support to Hardship Scheme tracking, ARC reduces spreadsheet overload and frees up pharmacy teams to focus more on patient care.
• Group-wide visibility: For larger pharmacy groups, ARC provides powerful oversight, allowing head office to track claims in real time, spot trends, and support branches more effectively.
• Proven results: Adrian Dunne Pharmacies reported a clear reduction in rejections, better tracking of outstanding claims, and improved financial visibility since adopting ARC.
As Sarah writes, “In a sector where margins are under constant pressure, the kind of clarity and control offered by ARC is invaluable.”
A Smarter Way to Manage Claims
ARC isn't just a tool, it’s a smarter claims strategy. Whether you’re an independent or a multi-branch group, ARC helps reduce rejection rates, recover missed revenue and streamline your team’s workflow.
Read the full article in Irish Pharmacy News to hear more from Sarah on how ARC is taking the stress out of claims management: Read Article